How can we help?

Our team monitors a dedicated support inbox for customer and restaurant partner requests. Use it for product questions, account help, operational issues, or security concerns related to Châtaigne.

When to contact support

• You need help using Châtaigne or configuring your restaurant account.
• An order, payment, delivery, or messaging workflow did not behave as expected.
• You want to report a product issue, data concern, or suspected security problem.

Help us resolve your request faster

When possible, include enough context for us to investigate without asking for additional details.

• Your restaurant or company name.
• The affected order, customer conversation, channel, or dashboard page.
• The approximate date and time of the issue, plus screenshots if useful.